Welcome to the help center of www.boomboomdrop.com! Below are the frequently asked questions we have sorted out for you. If you can't find the answer, please contact the customer service team through the Contact Us page.

🛍 1. How to purchase a game package?

You can complete the purchase by simply following the steps below:
Choose the package you need (steps, elimination packages)
Fill in your game account information (such as Apple ID, Google Play ID or Facebook account)
Add to cart and complete payment
The system will automatically recharge the props to your game account after confirmation
⚠ Please make sure that the account information is accurate, otherwise it may cause delivery failure.

🚚 2. How long will it take to receive the props after purchase?

Usually the delivery is completed within 5 minutes - 2 hours. It may be delayed to 24 hours during peak hours, please be patient.
If it has not been received for more than 24 hours, please contact us for processing.

🧩 3. What are the steps and elimination props?

Step props: Increase the number of steps you can move within the level, giving you more opportunities to complete the task
Eliminating props: Including bombs, horizontal and vertical elimination, colored balls, etc., which can quickly clear a large number of blocks or specific obstacles

🔗 4. Is my game account safe? Will you log in to my account?

No. We use the legal recharge channel or gift package redemption method provided by the game official for delivery, and will never request or store your password information, please feel free to use it.

💳 5. What payment methods can be used?

We support a variety of secure payment methods, including:
PayPal
Visa / MasterCard / AMEX credit card
Apple Pay / Google Pay (supported in some regions)
Stripe secure payment platform
If the payment fails, please check the card authorization status or contact customer service for assistance.

💰 6. Can I get a refund after purchase?

Because we sell virtual goods, refunds cannot be made once the recharge is successful.
If the goods are not shipped due to recharge failure, information error, etc., we will refund the full amount or reissue the props.

🛡 7. Is my information safe?

Yes. We comply with the California Consumer Privacy Act (CCPA) and related privacy regulations and use SSL encryption and data isolation technology to protect your information. See our privacy terms for details.